1. Unconditional return and exchange policy
Return and exchange period: Referring to the general consumer rights protection policies in Belgium and the European Union, consumers can return and exchange foldable desktop trash cans without reason within 14 days after purchasing them (may be extended to 90 days during special promotions, such as Black Friday and other big promotions), but they must ensure that the goods are in their original state and have not been used.
Product status requirements: The returned goods must be kept in the original packaging, with complete accessories, and without human damage or signs of use. If the value of the goods is depreciated due to consumer reasons (such as affecting secondary sales after opening), the merchant has the right to refuse to return or deduct the corresponding fees.
Return and exchange process:
Consumers need to log in to the website within the specified time to submit a return and exchange application and select the reason for the return.
The website will generate a return order and express delivery order, which consumers need to print and send back with the goods.
The return package can be sent to the designated address.
After the merchant receives the return and confirms the status of the goods, it will refund according to the original payment path within 7 working days.
2. Return and Exchange Policy for Quality Issues
Return and Exchange Conditions: If the product has quality problems (such as performance failure, material defects, etc.), consumers can apply for return or exchange within 14 days after receiving the product.
Evidence requirements: Consumers need to provide evidence such as product photos and videos to prove that the product has quality problems.
Return and Exchange Process:
Consumers need to contact the website customer service to submit a return and exchange application and evidence.
After the customer service review is passed, the return address and courier slip will be provided.
After the consumer sends the product back, the merchant will conduct a quality inspection.
If it is confirmed that the product has quality problems, the merchant will refund the full amount or exchange it free of charge, and bear the return and exchange shipping costs.
3. Return and Exchange Policy for Special Products
Customized products: Customized folding desktop trash cans (such as those printed with specific patterns or texts) are not subject to the unconditional return and exchange policy unless the product has quality problems.
Perishable or expired products: If the product contains perishable or expired accessories (such as trash can liners made of special materials), the shelf life must be clearly marked at the time of purchase, and the unconditional return and exchange policy is not applicable.
4. Return and Exchange Fee Description
Return and Exchange without Reason: Consumers need to bear the return shipping fee, but some merchants may provide free return labels or freight subsidies (subject to website announcements).
Return and Exchange due to Quality Issues: Merchants bear the return and exchange shipping fees, including the cost of returning and re-shipping the goods.
Cross-border Return and Exchange: If the goods are sent from Belgium to other EU countries, returns and exchanges must comply with EU cross-border e-commerce regulations, and shipping costs may vary from country to country.
5. Notes on Return and Exchange
Retain receipts: Consumers need to keep purchase receipts (such as order numbers, invoices, etc.) in order to apply for returns and exchanges.
Timely communication: If the return and exchange application is rejected, consumers can contact the website customer service to understand the specific reasons and supplement evidence or materials according to the merchant’s requirements.
Legal channels: If the merchant violates the return and exchange policy, consumers can complain to the Belgian Consumer Rights Protection Agency or seek legal assistance.
